FAQ

1. How does shipping work for large items like sofas and rugs?

  • Processing: Sofas are often made-to-order. Lead times vary (e.g., 6-12 weeks) and are listed on the product page. Rugs and paintings typically ship in 1-3 weeks.

  • Shipping & Delivery: Large items ship via specialized freight or white-glove carriers. The carrier will contact you to schedule a delivery window.

  • White-Glove Service: For sofas and large rugs, we often include in-home delivery, unpacking, and placement. Assembly and removal of packing materials are typically included. Removal of old furniture is usually not included.

2. What are the shipping costs?
Shipping costs are significant for large furnishings. They are calculated based on your ZIP code and item size/weight, and displayed at checkout. White-glove service fees may apply.

3. Can I order fabric swatches or a rug sample?
Yes! We highly recommend ordering physical samples. Fabric swatches for sofas and small cuttings of rug materials are available for purchase on our website. This is the best way to ensure color, texture, and quality meet your expectations.

4. How do I clean and care for my sofa and rug?

  • Sofas: Care depends on the fabric (e.g., performance fabric, velvet, linen). Specific cleaning codes and instructions are provided with your purchase. We recommend professional cleaning for most upholstery.

  • Rugs: Regular vacuuming (without a beater bar) is key. Professional cleaning is recommended for deep cleaning. Spot clean according to the rug's material (wool, synthetic, etc.).

5. Are the decorative paintings ready to hang?
It depends on the piece. Some paintings come framed and ready to hang with hardware attached. Others may be sold as unstretched canvas or require framing. This is clearly stated in the product description.

6. What is the weight capacity and durability of your sofas?
Our modern sofas are designed for daily residential use. Frame construction (hardwood, plywood) and cushion density (high-resiliency foam, down blend) details are provided in the product specifications. Weight capacities vary by model.

7. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and often offer financing through partners like Affirm or Klarna for larger purchases.